'Hug On A Mug' Personalised Mug Gift

Description
Mug Details
Shipping
Returns

Description

Make someone feel warm inside and out when drinking from this charming 'Hug on a Mug'!

This year more than most we have realised the importance of a hug and this mug, using an illustrated graphic of a hug on one side, allows you to give the gift of a hug when you can't be with someone. The charming mug has the words 'A hug on a mug' on the other so the recipient will know they are loved every time they use it. The mug also comes with the option of being personalised, add your name so it says 'A hug on a mug from....', reminding the drinker how much you care with every sip!

Design © Of Life & Lemons Ltd.

Mug Details

Made from ceramic, the hug design is printed on one side of the mug while the other says 'A Hug on a Mug' with the option of saying 'from.....' and your name.. The mugs are sent in a sturdy box.

Standard 10oz mug size - approx W11.5 x H9.3 x D8.2cm.

The mugs are dishwasher and microwave safe.

Shipping

We ship worldwide from Leigh on Sea in Essex.

DOMESTIC/UK ORDERS:

All orders going to a UK address qualify for free delivery. Those ordered with standard delivery are shipped within 1-2 business days and will be delivered within 2-4 days.
Express delivery must be selected by 12pm for guaranteed next working day delivery. If the order is placed after 12pm, it will be delivered the following day. For example, if an order is placed on Monday at 2pm with the express delivery option, it will be dispatched on Tuesday and arrive on Wednesday.
Items are sent by Royal Mail 1st class or RM48 in the UK. Please note that weekends and holidays are excluded from processing and shipping times.
Delivery within the UK is approximately 2-4 days after dispatch. Please allow an extra couple of days at busy times of the year such as Christmas.
You will receive an email once your order has been dispatched.

INTERNATIONAL ORDERS: (Please note these are currently suspended)

International orders are shipped within 1-2 business days and are sent via Royal Mail standard airmail. Please note that weekends and holidays are excluded from processing and shipping times.
You will receive an email once your order has been dispatched
Approximate delivery times after dispatch are as follows:

Western Europe - Within 5 working days
Eastern Europe - Within 7 working days

Rest of the World - Major cities worldwide within 7 working days and other destinations within 7-10

REFUSED AND UNDELIVERABLE ORDERS

The customer is responsible for supplying the correct shipping address. We print the address directly from the details provided so please ensure these are correct upon checkout.
Any orders that are undeliverable due to an incorrect address are the responsibility of the customer.
In the case you would like us to re-ship a refused or undeliverable package, a shipping fee will be charged.

Returns

Returns must be made within 14 days of the delivery date.
Returns postmarked outside of the 14 day return policy will be returned to sender.
In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is "specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): are non-refundable."
Customers are responsible for ensuring all personalised details are correct when the order is placed. We will not be held responsible for any errors that are down to the customer.
Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
Original shipping fees are non-refundable. When your return is received and processed, we'll email you a refund notification. It will normally take 3-5 business days to process a refund.
Sale items are non-refundable.

HOW TO MAKE A RETURN

Customer is responsible for return shipping costs.
Return your item(s) using an insured postal carrier. We are not responsible for missing, damaged, or packages lost in transit.
To return your items, please send them back to the address below. Please include name and order number.

Of Life & Lemons, Unit 1 Leighcliff Building, Maple Avenue, Leigh on Sea, Essex SS9 1PR

EXCHANGES

Item(s) you wish to exchange must be unworn, unused, unwashed and in their original packaging. If any items are damaged or have clearly been used they will be returned to sender.
In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is "specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): cannot be exchanged."
Customer is responsible for shipping costs to exchange the order.
To exchange your items, simply return them following the instructions above. Make sure you include the full name of the person on the original order and your order number. Include in the parcel details of what you would like to exchange it for - size etc.
Only like for like items will be exchanged.

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'Hug On A Mug' Personalised Mug Gift

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