- Description
- How to Order
- Product Details
- Shipping
- Returns
Description
Show Mum she's first class and thank her for steering you through life with this custom keyring!
The personalised train ticket '1st Class Mum' keyring is the perfect gift for any mum on Mothers Day or any other special occasion. Detailed with the details of her family members and a memorable date, this keychain ensures those close to her are always in her thoughts. Allow Mum to proudly show off her first class status with this lovely personalised keyring, guaranteed to put a smile on her face!
This design is also available as a card.
Design © Of Life & Lemons Ltd.
How to Order
The name and date sections can be personalised so why not add this years Mother's Day date or her birthday? The number of adults and children can also be amended to include the number of people within your family.
Please write your personalised details carefully as we will copy exactly what is written.
If you would like the quote in the middle changed please select 'yes please' and write your new quote in the box.
Please write your personalised details carefully as we will copy exactly what is written.
If you would like the quote in the middle changed please select 'yes please' and write your new quote in the box.
Product Details
The back of the keyring is white with a black strip stretching the length of the keyring, mirroring an actual train ticket design - please see the images for details.
The image is printed onto a thick plastic keyring which is rectangular with a black edging and rounded corners. The dimensions of the keyrings are H48 x W68 x D5mm (4.8 x 6.8 x 0.5cm).
Please take a look at the photos to see examples of how the keyring can be personalised and write your custom details in the boxes above.
Shipping
We ship worldwide from Leigh on Sea in Essex.
DOMESTIC/UK ORDERS:
- All orders going to a UK address qualify for free delivery. Those ordered with standard delivery are shipped within 1-2 business days and will be delivered within 2-4 days.
- Express delivery must be selected by 12pm for guaranteed next working day delivery. If the order is placed after 12pm, it will be delivered the following day. For example, if an order is placed on Monday at 2pm with the express delivery option, it will be dispatched on Tuesday and arrive on Wednesday.
- Items are sent by Royal Mail 1st class or RM48 in the UK. Please note that weekends and holidays are excluded from processing and shipping times.
- Delivery within the UK is approximately 2-4 days after dispatch. Please allow an extra couple of days at busy times of the year such as Christmas.
- You will receive an email once your order has been dispatched.
INTERNATIONAL ORDERS: (Please note these are currently suspended)
- International orders are shipped within 1-2 business days and are sent via Royal Mail standard airmail. Please note that weekends and holidays are excluded from processing and shipping times.
- You will receive an email once your order has been dispatched
- Approximate delivery times after dispatch are as follows:
Western Europe - Within 5 working days
Eastern Europe - Within 7 working days
Eastern Europe - Within 7 working days
Rest of the World - Major cities worldwide within 7 working days and other destinations within 7-10
REFUSED AND UNDELIVERABLE ORDERS
- The customer is responsible for supplying the correct shipping address. We print the address directly from the details provided so please ensure these are correct upon checkout.
- Any orders that are undeliverable due to an incorrect address are the responsibility of the customer.
- In the case you would like us to re-ship a refused or undeliverable package, a shipping fee will be charged.
Returns
- Returns must be made within 14 days of the delivery date.
- Returns postmarked outside of the 14 day return policy will be returned to sender.
- In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is "specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): are non-refundable."
- Customers are responsible for ensuring all personalised details are correct when the order is placed. We will not be held responsible for any errors that are down to the customer.
- Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
- Original shipping fees are non-refundable. When your return is received and processed, we'll email you a refund notification. It will normally take 3-5 business days to process a refund.
- Sale items are non-refundable.
HOW TO MAKE A RETURN
- Customer is responsible for return shipping costs.
- Return your item(s) using an insured postal carrier. We are not responsible for missing, damaged, or packages lost in transit.
- To return your items, please send them back to the address below. Please include name and order number.
Of Life & Lemons, Unit 1 Leighcliff Building, Maple Avenue, Leigh on Sea, Essex SS9 1PR
EXCHANGES
- Item(s) you wish to exchange must be unworn, unused, unwashed and in their original packaging. If any items are damaged or have clearly been used they will be returned to sender.
- In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is "specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): cannot be exchanged."
- Customer is responsible for shipping costs to exchange the order.
- To exchange your items, simply return them following the instructions above. Make sure you include the full name of the person on the original order and your order number. Include in the parcel details of what you would like to exchange it for - size etc.
- Only like for like items will be exchanged.
